Returns & Refunds

Drop-off Locations

Conditions for Returns

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Daraz app or website. Return request must be raised within 14 days for all items from the date of delivery. All Daraz Mall items are 100% Authentic by Trusted Brands and are covered under 2x Money Back Guarantee. Note: Groceries and Digital Goods are excluded from 2x Money Back Guarantee.

    Valid reasons to return an item

    1 Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
    2 Delivered product is incomplete (i.e. has missing items and/or accessories).
    3 Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
    4 Delivered product is does not match product description or picture (i.e product not as advertised)
    5 Delivered product does not fit. (i.e. size is unsuitable)

    Returns Policy per Category

    Please note that certain items marked as non-returnable on product page are not eligible for return.
    For more information view the complete list of non-returnable items.

    Phones, Tablets, Batteries & Chargers, Earphones & Headsets, Mobile & Tablet Accessories

    • Change of Mind is not applicable for return and refund.
    • If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Lahore Bazar assessment.
    Note: We do not accept returns for any used items. For mobile phones, you may raise a return request directly with Lahore Bazar if the device is dead on arrival (i.e. does not switch on completely). If the mobile phone has already been activated*, please contact the seller or brand warranty provider directly for information regarding the manufacturer's warranty.
    *Mobile phone is considered activated once SIM card has been inserted or when the phone has been connected to the internet via Wi-Fi.

    Clothing, Footwear & Fashion Accessories

    • We accept returns for change of mind (except for international shipping items)
    • For damaged, defective, wrong, or incomplete items, we'll process your refund after our quality check
    • All items must be in original condition with tags attached
    • We cannot accept returns for items that show signs of use or wear

    Accessories & Special Items

    Including: Bags, Sunglasses, Jewelry, Watches, Undergarments

    • Change of mind returns are not accepted for these items
    • Returns accepted for quality issues or incorrect items
    • Items must be unused with original packaging and tags
    • All returns undergo quality inspection before refund approval
    Non-Returnable Items:
    • Custom-made clothing or accessories
    • Precious jewelry (gold, silver, diamonds)
    • Personal items for hygiene reasons
    For any questions about fashion returns, please contact Lahore Bazar Customer Service. We're here to help!

    Personal Care & Beauty Products

    Including: Makeup, Fragrances, Skincare, Bath & Body, Personal Care, Health Supplements

    • Returns for change of mind are not accepted due to hygiene reasons
    • We accept returns for damaged, defective, expired, or incorrect items
    • All returns undergo quality inspection before refund approval
    • Products must be unopened and in original packaging
    Important Information:

    For any device or product issues discovered after use or beyond the return period, please check your warranty coverage. Contact our customer service team for guidance on warranty claims and manufacturer contacts.

    Non-Returnable Items:
    • Opened cosmetics and personal care items
    • Beauty services and treatments
    • Intimate hygiene products
    • Opened supplements and nutrition products
    For any questions about beauty and health product returns, our customer service team is here to assist you.

    • We don't accept returns for change of mind on appliances
    • Returns are accepted for items that arrive damaged, defective, or incorrect
    • All refunds are processed after our quality inspection
    Important Note:

    If you experience issues with your appliance after the return period or during use, please check your warranty coverage. Most appliances come with manufacturer warranty protection. See our Warranty Guide for details on:

    • Different types of warranty coverage
    • How to contact manufacturers
    • Warranty claim process

    For warranty claims and support, our customer service team is available to guide you through the process.

    Laptops, Components & Gaming Equipment

    Including: Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headphones, Speakers, Gaming Consoles & Accessories, Software

    • Returns for change of mind are not accepted
    • Returns are accepted for damaged, defective, or incorrect items
    • All returns undergo quality inspection before refund approval
    Important Note:

    For laptops with manufacturer warranty, we only accept returns if the device is dead on arrival (doesn't power on). Once the warranty seal is broken, please contact the manufacturer directly for warranty service.

    Non-Returnable Items:
    • Software products marked as non-returnable
    • Used or opened items
    • Products with broken warranty seals
    Software Issues:

    For software-related problems or installation issues, please contact the software manufacturer's support directly.

    Need help with returns or warranty claims? Our customer support team is ready to assist you.

    Entertainment & Photography Equipment

    Including: Televisions, Headphones, Speakers, Cameras, Drones, Photography Equipment, Musical Instruments, Audio Systems, and Entertainment Accessories

    • We don't accept returns for change of mind
    • Returns are accepted for items received damaged, defective, or incorrect
    • All returns must pass our quality inspection before refund approval
    Important Information:

    If you experience any issues with your device after the return period, please check your warranty coverage. Most electronic items come with manufacturer warranty protection. Our support team can help guide you through:

    • Warranty coverage details
    • Manufacturer contact information
    • Service center locations
    Non-Returnable Items:
    • Digital content (movies, TV shows, music)
    • Entertainment service vouchers
    • Opened memory cards or storage devices
    • Used or activated digital products

    For warranty claims and technical support, our customer service team is available to assist you through the process.

    Certified Refurbished Products

    Including: Phones, Laptops, Tablets, Smartwatches, Wireless Earbuds, Speakers, Exercise Equipment

    Product Care Information

    All Lahore Bazar Like New items are thoroughly tested and fully functional. Please note:

    • Minor cosmetic imperfections may be present
    • Protect from water and liquid damage
    • Avoid overheating from extended use
    • Use original chargers provided
    • Keep devices clean and protected from dust
    • Handle with care to prevent drops
    Important Information:

    Warranty terms are subject to change. Warranty claims are evaluated individually based on product condition and usage. For detailed warranty information or support, please contact our customer service team.

    Questions about Like New products? Our dedicated support team is here to help!

    Home Furnishing & Decor

    Including: Bedding & Bath, Furniture & Lighting, Kitchen & Dining, Home Décor, Home Improvements, Storage Solutions, Garden Supplies

    • We don't accept returns for change of mind
    • Returns are accepted for items that arrive damaged or defective
    • All returns must be in original packaging
    • Quality inspection required before refund approval
    Important Information:

    For any product issues discovered after the return period, please check your warranty coverage. Our team can help you with:

    • Warranty verification
    • Manufacturer contacts
    • Service arrangements
    Non-Returnable Items:
    • Custom-made furniture
    • Made-to-order items
    • Personalized home decor
    • Used or assembled items

    Need help with your home & living purchase? Our customer service team is ready to assist you!

    Sports Apparel & Accessories

    Including: Athletic Wear, Sports Shoes, Performance Gear, Sunglasses

    • Change of mind returns accepted (except international shipping items)
    • Items must be unworn with original tags attached
    • Returns accepted for size, quality, or defect issues
    • Check product page for specific return eligibility

    Sports Equipment & Travel Gear

    Including: Bags & Luggage, Sports Watches, Team Sports Equipment, Fitness Gear, Outdoor Equipment, Sports Nutrition

    • Change of mind returns not accepted
    • Returns accepted for damaged or defective items
    • Equipment must be unused and in original packaging
    • All returns require quality inspection
    Equipment Warranty Information

    For issues with electronic fitness equipment or sports devices after the return period:

    • Check manufacturer warranty coverage
    • Contact brand service centers
    • Keep proof of purchase for warranty claims
    International Products:

    Return policies may vary for internationally shipped items. Please check individual product pages for specific return terms.

    Questions about sports equipment or travel gear returns? Our support team is here to help!

    Kids Fashion & Accessories

    Including: Children's Clothing, Shoes, Accessories, Sunglasses

    • We accept returns for change of mind (except international items)
    • Items must be unworn with original tags attached
    • Returns accepted for size or quality issues
    • All items must be in original packaging

    Baby Care & Toys

    Including: Toys, Games, Baby Care Items, Baby Gear, Diapers, Feeding Equipment

    • Change of mind returns are not accepted for hygiene reasons
    • Returns accepted for damaged or defective items
    • Products must be unopened and unused
    • Original packaging must be intact
    Product Safety & Warranty

    For baby gear and electronic toys:

    • Check manufacturer warranty details
    • Keep proof of purchase
    • Report safety concerns immediately
    Important Safety Information:

    All baby and children's products must meet safety standards. For any concerns about product safety or defects, please contact our customer service team immediately.

    Need help with baby products or toys? Our dedicated support team is ready to assist you!

    Food & Beverages

    Including: Bakery, Beverages, Dairy, Packaged Foods, Snacks, Meat & Seafood, Fruits & Vegetables, Party Supplies, Cooking Essentials

    • Returns for change of mind are not accepted
    • Returns accepted for expired, damaged, or incorrect items
    • All perishable items must be reported within 24 hours
    • Quality inspection required for refund approval
    Quality Assurance
    • Check expiry dates upon delivery
    • Inspect packaging for damage
    • Verify temperature-sensitive items
    • Report issues immediately
    Important Information:
    • Perishable items have special return conditions
    • Photo evidence may be required for quality issues
    • Keep all packaging and labels for returns

    Questions about grocery orders? Our fresh food specialists are here to help!

    Issuance of Refunds

    If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

    The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer table below)

    Product Size Self-Return Time Home Collection Time Warehouse Processing Quality Check
    Regular Items 4 working Days 4 working Days 1 - 5 working days 2 working days
    Large Items Not Available 7 working days 1 - 5 working days 2 working days

    Please note that this policy does not apply to international products.

    Product Size Self-Return Time Home Collection Time Warehouse Processing Quality Check
    Regular Items 4 working Days 4 working Days 1 - 5 working days 2 working days
    Large Items Not Available 7 working days 1 - 5 working days 2 working days

    Refund Processing Times

    How You Paid Refund Method Processing Time
    Card Payment coming soon Back to Card 10 Working Days
    Bank Transfer coming soon Bank Account 5 Working Days
    Cash on Delivery LB Wallet 30 Minutes
    Mobile Banking LB Wallet 30 Minutes

    Failed or Cancelled Order Refunds

    How You Paid Refund Method Processing Time
    Card Payment coming soon Back to Card 10 Working Days
    Bank Transfer coming soon Bank Account 5 Working Days
    Easypaisa Wallet Easypaisa Wallet 5 Working Days
    JazzCash Wallet JazzCash Wallet 5 Working Days
    UPaisa Wallet UPaisa Wallet 5 Working Days

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    Conditions for Returns

    1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
    2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
    3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Daraz packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.
    NOTE: It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
    Important Note